FAQ
Frequently Asked Questions (FAQ)
1. Shipping & Delivery
Q: Do you offer worldwide shipping?
A: Yes, we ship to most countries worldwide. Shipping costs and times vary depending on your location.
Q: How long does shipping take?
A: Orders are typically processed within 1-3 business days. Delivery times vary:
• Domestic shipping: 3-7 business days
• International shipping: 7-20 business days
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use it to track your order on our [Order Tracking Page](Insert Link).
2. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unworn items in their original packaging. For more details, visit our [Return Policy](Insert Link) page.
Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.
Q: How long does it take to process a refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
3. Products & Sizing
Q: How do I choose the right size?
A: Most of our stockings are “One Size” and designed to fit a range of body types (80-135 lbs). Please refer to the size guide on each product page for details.
Q: Are your stockings durable?
A: Yes, our products are made from high-quality materials like anti-snag polyester and ultra-thin lace, ensuring durability and comfort with proper care.
Q: Do you offer plus-size stockings?
A: Yes, we offer selected styles in plus sizes. Check the product page for availability.
4. Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Q: Do you offer discounts for first-time customers?
A: Yes! Subscribe to our newsletter to receive 10% off your first order.
Q: Are there any ongoing promotions?
A: Check out our [Promotions Page](Insert Link) for the latest deals and discounts.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us at:
• Email: zhaiqian0302@gmail.com
• Phone: +86 18681508285
Q: What are your customer support hours?
A: Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (CST).
6. Miscellaneous
Q: Do you offer custom or bulk orders?
A: Currently, we don’t offer custom designs or bulk orders. Stay tuned for future updates!
Q: How can I stay updated on new arrivals?
A: Follow us on social media or subscribe to our newsletter for the latest updates, new products, and exclusive offers.